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Hi Jill.
Congrats on the new position! Yay!
As you’ve mentioned, it isn’t all roses and butterflies. It is a tough job, especially when you want to do a good job.
The hardest part (for me) is trying to be a good listener when all I want to really say is “common, don’t be a complainer!”
It is so hard, but I wonder if maybe checking out the book Coaching Habit would be worth a go for you. Both @jon and I are HUGE fans of the book and the strategies Michael Bungay Stanier suggests. Have a look and let us know what you think!